About Me
Strategic IT professional with 6+ years of experience in incident management, problem management, and data analytics. Proven expertise in root cause analysis (RCA), problem lifecycle, and preventive measures. Adept in ITIL processes, stakeholder communication, and continual service improvement (CSI). Strong technical foundation in data platforms (SQL, Azure), visualization tools (Power BI, Tableau), and IT infrastructure (Active Directory, Intune, Office 365). 2x Microsoft Certified (Power BI Data Analyst & Azure Database Administrator).
Key Impact: Reduced recurring major incidents by 20% YoY, built automated Power BI dashboards for RCA trends, led cross-functional problem review meetings.
Skills & Technologies
IT Service Management
Problem Management
Incident Management
Major Incident Management
Root Cause Analysis (RCA)
ServiceNow
ITIL Framework
Change Management
SLA Management
Data Analytics & Reporting
Power BI
SQL Server
Azure SQL
Tableau
Advanced Excel
KPI Reporting
Trend Analysis
Python
Infrastructure & Cloud
Active Directory
Azure AD
Microsoft Intune
Office 365
Windows Server
VDI
Endpoint Security
Leadership & Operations
Stakeholder Management
Vendor Management
IT Operations
Process Improvement
Cross-functional Collaboration
Professional Journey
Senior Analyst @ HCL Technologies
Jan 2022 – Present
- Lead end-to-end Problem Management lifecycle – RCA, trend analysis, 20% YoY incident reduction.
- Maintain known error records in ServiceNow, prepare Power BI dashboards and management presentations.
- Collaborate with Incident, Change, and Infrastructure teams for CSI.
- IT asset tracking, lifecycle management, operational compliance.
Desktop Support Engineer @ IMSI Staffing
Apr 2019 – Oct 2021
- L1/L2 support, SLA compliance, Active Directory, system installations, application deployment.
System Administrator @ S.M. Joshi College
May 2018 – Apr 2019
- Windows Server, firewall, network troubleshooting, user support, system monitoring.
Microsoft Certifications (2x)
Power BI Data Analyst Associate
PL-300 | DAX, Power Query, dashboards
Azure Database Administrator Associate
DP-300 | Azure SQL, security, tuning
Academic Excellence
MBA / PGDM – Operations Management SPPU
2022
70.8% | First Division with Distinction | Supply Chain & IT Strategy
BCA / BBA(CA) – Computer Applications SPPU
2018
62.42% | Programming, Database, Networking, System Analysis
Key Projects
GIT-BITS-INFRA
- SQL queries, stored procedures, jobs
- IAM, log shipping, replication
- SQL Server installation & config
Problem Management Hub
- Power BI dashboards & RCA reports
- Collaboration with Incident/Change teams
- Known error database enhancement
Identity & Access Management
- Active Directory & Azure AD
- IAM governance, Intune MDM
- Endpoint security compliance
Achievement Wall
20% Reduction in Major Incidents
Proactive RCA & problem management at HCL.
Power BI Automation
KPI dashboards for leadership.
2x Microsoft Certified
Power BI + Azure DB Associate.
Cross-functional Leadership
Led RCA workshops & problem reviews.
Get In Touch
Let's Work Together
Senior Analyst | Immediate Joiner | Open to Remote & Hybrid Roles